DISPATCH & DELIVERY TURNAROUND
Order processing & dispatch takes approximately 3-5 business days.
Shipping takes approximately 7-14 business days from dispatch. This includes items sent directly from our overseas warehouse & International suppliers.
Please note; items within your order may be dispatched in separate parcels as we ship some products directly from our suppliers.
Please note: Order processing may take longer during sales & shipping timeframes do not take into consideration any unexpected postal impacts. We cannot guarantee the above delivery timeframes, they are a guide only.Â
MISSINGÂ AN ITEM
When ordering multiple items your order may arrive in separate parcels as some products are shipped directly from the manufacturer or occasionally our warehouse may part-ship an order if there is a short delay on an item within your order.
CANCELLING AN ORDER
Once you place your order online we cannot alter, exchange or refund the order whilst in processing. If you wish to exchange your items once received please refer to our exchanges & returns policy for further information.
GET IN TOUCH
Unfortunately from time to time extended delays can occur in production or transit which are out of our control. If you have not received all of your items within 4 weeks of placing your order please contact our customer service team via email hello@tillyandmilly.au
Please allow 1-2 business days for a response.
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